48695172694364|48695172792668|48695172890972|48695172989276|48695173120348|48695173284188|48695173382492|48695173513564|48695173775708|48695173874012|48695173972316|48695174070620|48695174136156|48695174234460
48695172694364|48695172792668|48695172890972|48695172989276|48695173120348|48695173284188|48695173382492|48695173513564|48695173775708|48695173874012|48695173972316|48695174070620|48695174136156|48695174234460
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Strap Pink Celebrity Dresses Niche Flowers Light Luxury High-end Beading Ruched Vintage Formal Prom Party Evening Gowns

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  • Estimated Delivery:Oct 27 - Oct 31

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Easy returns

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48695172694364|48695172792668|48695172890972|48695172989276|48695173120348|48695173284188|48695173382492|48695173513564|48695173775708|48695173874012|48695173972316|48695174070620|48695174136156|48695174234460

Strap Pink Celebrity Dresses Niche Flowers Light Luxury High-end Beading Ruched Vintage Formal Prom Party Evening Gowns

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Return & Refund
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NOTE: If you need to custom made, please choose any standard size when ordering, then write your measurements details in the message box when paying according to the following dress measure method.
1) Full Bust = inches or centimeters
2) Waist =
3) Hips =
4) Length from shoulder to shoulder =
5) Length shoulder to floor = (from shoulder to floor with your shoes on)
6) Armseye(armhole)=
7) Height= (from top of head to floor with your shoes on)



Return Policy


Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meets your requirement.
If you are not 100% satisfied with the quality of your purchase  , you can return or exchange your items within 7 days from the delivered date.
Almost all the products can be returned except the custom made ones. Please keep the dress brand new with original tags and label on. Please contact us before you sent the dress back!We will give you the return details. If you just return to the dress to the address on the package, we can not get it and refund you.
Request:
1. In order to solve your problem as soon as possible, please contact Customer Service Staff first
2. If you find the dress in wrong color or measurements, please send us clear photos within 3 working days since you receive the skirt. You can return and refund or change the skirt.
3. If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear photos within 3 working days since you receive the skirt. You can return and refund or change the skirt.
4. After we received your returning parcel info and tracking No,we will refund your money to your account within 2 working days


Frequently Asked Questions


- Questions 1:Can you custom make dress if i send you some pictures?
A:Yes,we can custom make dress according to your pictures.
-Questions 2: Can i custom size?
A:Of course ,we can custom size for you freely.
- Questions 4:How long can i get my dress?
A:It takes about 3 to 7 days to design and manufacture, and 3 to 15 days to transport.
- Questions 5:What should i do if thers is something wrong with the dress?
A:Please tell us at the first time,we will try our best to help you to solve problem.We are committed to your 100% satisfaction.


Contact Us


1.If you like our products, please add our shop to your "My Favorites" list.
2.We hope you will also leave positive feedback and 5-star DSR  if you are satisfied with our item and service.Your encouragement is ourdriving force.
3.Feedback is very important to us. We hope that you will contact us immediately before giving us low feedback so that we can solve your problem satisfactorily.
4.If you have any problem, please feel free to contact us via Aliexpress message, we will reply your message within 24 hours .




Return & Refund

Return and Refund Policies 

  • At  pollyannaevents.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
  • We kindly ask you to return the products in their original packaging.
  • All returned products will be fully refunded as long as they have not been used or damaged.
  • If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
  • During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
  • However, please refrain from excessive testing beyond what is necessary.
  • If the product loses value due to excessive handling, we may reduce the refund amount.
  • If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
  • Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at  info@pollyannaevents.com , you will receive an email within 48 business hours with the return address or a return label.
  • If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
  • In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
  •  For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
  • The refund will be processed promptly and without any additional charges.
  • We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
  • You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
  • To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.

 

Who pays the return costs?

return case

Who pays the return cost?

Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.

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Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?

The buyer

 

Exchanges:


The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.

Do you have restocking fees?

No, the return at pollyannaevents.com is free, according to the aforementioned conditions, there is no supply charge.

  

Return and refund procedure

To receive a refund for the returned product, please follow the step-by-step procedure below:

Step 1. pollyannaevents.com  by email, sending your return request to  info@pollyannaevents.com  must include the following information: the order number, the product reference, and the reason for the return. 

Step 2. Process the return request.  Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned. In case of returning more than one item, items needs to be returned separately. 

Step 3. Return of your product.  You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.

Step 4. The refund term is within 10 days. pollyannaevents.com  will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract. 

The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at  info@pollyannaevents.com 

 

Order Cancellation: 

To cancel an order, please contact us immediately after the purchase by email at info@pollyanna.com , indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.

Please be aware that if the order is canceled at the customer's request, a 5% payment processing fee will not be refunded.