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Sweetheart Neckline Luxury Ball Gown Wedding Dress With Delicate Appliques Off The Shoulder

WHITE
Picture Ivory
Pink
champagne
23 people are viewing this right now
  • Estimated Delivery:Nov 04 - Nov 08

  • Free Shipping

Worldwide shipping

Worldwide shipping

Secure payments

Secure payments

Easy returns

Easy returns

Customer Reviews

Based on 4 reviews
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A
Alberto Balistreri

wow.it is exactly the same with picture.it is gorgeous and luxury.Love it so much.the seller is also very kind and professional.Thank you.

I
Isac Boyer

It’s my beautiful in person. Seller was amazing on getting everything detailed right and getting the sizing right. Thanks so much

M
Marcellus Howe

I can't even explain how happy I am with my purchase & how beautiful this dress is. I ordered this dress 10 days before my wedding!! Because well I had another dress and after trying it on so many times I just hated it. The dress was to my house in less than two weeks with shipping. The dress is so beautiful & very good quality!! It is not a heavy dress but the fabric is really nice. I had sooooo many compliments on the dress. 10/10 don't hesitate if you're thinking about this one! Between the fast shipping & price, you can't find better

A
Alba VonRueden

Absolutely love my dress. It looked stunning and felt amazing. The colour caught the light in the photos which looked incredible. Despite it being fitted I could still sit down, dance and move around.

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Sweetheart Neckline Luxury Ball Gown Wedding Dress With Delicate Appliques Off The Shoulder

Sweetheart Neckline Luxury Ball Gown Wedding Dress With Delicate Appliques Off The Shoulder

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Product description
Return & Refund
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Product description

Wedding Dress

When you are planing to buy this dress from us, please kindly read it clearly as below:

1. Please check your Bust size , Waist Size , Hip Size , Natural height with our standard size,and if you are not sure of your size, then please write to our customer service, thank you;
 
2. Also the China Post Air Mail is very slow , so when you choose China Post Air Mail, please check if the time is ok for you; and If you need the dress Urgent , then you can choose e-EMS Express, EMS Express, DHL Express, UPS etc, these Express are high speed,thanks.

3. Also we can provide you the best quality and service, so choose us,your right choose.

 
4. And this dress is in stock,and as usual we can send the dresses to you in 5 working days after your payment ,if Costom Made,about 10 days will sent your dress out,thank you.
 


For Custom Made Dress, please complete the format below and offer us when you place the order.
1. Bust: Cm/Inches
2. Waist: Cm/Inches
3. Hips: Cm/Inches
4. Hollow To Floor Without Heel: Cm/Inches
5. Natural Height: Cm/Inches
6. Height of Heels: Cm/Inches
7. Dress Closure(Zipper or Lace Up?): (Usually we recommand Lace Up)
8. Dress Color( Please select a Color No. from our Color Chart): Color No. 
9. Wear Date:
10. Any other special requirement if you have also pls let us know,thank you.


           (a)                                    (b)                                      (c)                                  (d)

(a) Shoulder to Shoulder

From the edge of the shoulder socket, measure across the back to the same point on the other shoulder.
 
(b)Arm Length (for garments with long sleeves)
Arm Length - Measure from your shoulder point to the wrist.
 
(c)Armseye (for garments with sleeves)
Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder.
 
(d)Hollow to Hem (only for short length dress)
Measure from the center of the collarbone (Hollow) to the dress hem. Note: The length is not measured starting from the garment neckline.
 

This is satin color chart,if your wedding dress is not made of satin,please contact us to confirm the color,thank you!









*Shipping Method*


-Items will be send by TNT, UPS, FedEx, DHL, EMS,China Post etc

Shipping time: 4-7 days by TNT, UPS, FedEx, DHL
-This is an international shipment. Item will be couriered from China to your address. We may fold the gown inside out to protect the beading or lacing.
-We will put the gown in a courier bag. Steam press is recommended after international transportation.
-Before shipment we will do a careful examination, tried to be no problems.But if the buyer get the goods found problems, please contact with us, we  will help you properly addressed.

*Customs Fee*


-To be honest,in most time, the buyer usually don't need to pay for any customs. However sometimes in some countries,the customs officer may be strict. we don't accountable any customs fee, Please check it out the customs policy at your own place and hope understand. If you have to pay the customs fees, it is the duty of your own country, the buyer should understand this situation.Sincerely and thank you!


*Return Policy*


-Please confirm your order (right size, color, style) carefully before you decide to place the order. All the orders are arranged according to your orderconfirmation. As always, if there is a problem or if the item is unsatisfactory, please do contact us first for a quick and atisfactory resolution, such as, refund or exchange another new item for you.

Please kindly contact us for the return at first within 48 hours after receiving the item. The returned item must be in perfect condition, as it was sent to you, has not been altered and has not been worn. If there is any dust, dirty spots, change and so on, we shall not offer refund.
We offer FREE REPAIR on your dress! But the postage to send it back and re-shipping cost to you will be both on your account. It is required that the item or dresses should be returned to us within 14 days after the return request is accepted.

*About Feedback*


-We are very happy to work for you, and all of our efforts are aiming to get more and more better service to support your needs in dresses or business. So your kindly and satisfied comments returned are very important for us.And that will definitely help both of us in future business cooperation. And your prompt positive feedback will be highly appreciate .Also pls contact us if you have any problems.You can send email or chat with us on line,all email were answered within 1 business day.If you do not received our reply,please kindly resend your email,we will reply you as soon as possible.Thank you so much for your support!


Return & Refund

Return and Refund Policies 

  • At  pollyannaevents.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
  • We kindly ask you to return the products in their original packaging.
  • All returned products will be fully refunded as long as they have not been used or damaged.
  • If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
  • During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
  • However, please refrain from excessive testing beyond what is necessary.
  • If the product loses value due to excessive handling, we may reduce the refund amount.
  • If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
  • Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at  info@pollyannaevents.com , you will receive an email within 48 business hours with the return address or a return label.
  • If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
  • In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
  •  For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
  • The refund will be processed promptly and without any additional charges.
  • We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
  • You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
  • To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.

 

Who pays the return costs?

return case

Who pays the return cost?

Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.

pollyannaevents

Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?

The buyer

 

Exchanges:


The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.

Do you have restocking fees?

No, the return at pollyannaevents.com is free, according to the aforementioned conditions, there is no supply charge.

  

Return and refund procedure

To receive a refund for the returned product, please follow the step-by-step procedure below:

Step 1. pollyannaevents.com  by email, sending your return request to  info@pollyannaevents.com  must include the following information: the order number, the product reference, and the reason for the return. 

Step 2. Process the return request.  Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned. In case of returning more than one item, items needs to be returned separately. 

Step 3. Return of your product.  You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.

Step 4. The refund term is within 10 days. pollyannaevents.com  will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract. 

The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at  info@pollyannaevents.com 

 

Order Cancellation: 

To cancel an order, please contact us immediately after the purchase by email at info@pollyanna.com , indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.

Please be aware that if the order is canceled at the customer's request, a 5% payment processing fee will not be refunded.